re: recovery disk

Mags64
Mags64 Member Posts: 8

Tinkerer

edited July 2023 in 2018 Archives
Hello all - I've been trying to do a recovery disk, but with no luck.  I am following the instructions - I go to the Acer portal, select "create factory default backup", then I insert my new USB, but it is not recognized.  My laptop sees that it's there, but the Acer portal doesn't.  Is there something I am doing wrong??  Help!

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    windows OS version?
    USB flash drive size?
    is it NTFS formatted?
    I'm not an Acer employee.
  • Mags64
    Mags64 Member Posts: 8

    Tinkerer

    Yes, I figured that out in the wee hours of the morning - flash drive was big enough at 16GB, but I had to format it to NTFS, and make sure I put it in the 3.0 port.  Thanks so much!