CD/DVD drive and Customer service issue

Catcaretaker
Catcaretaker Member Posts: 1 New User
edited July 2023 in 2018 Archives
I purchased an Acer Aspire ES15 thinking I was getting a laptop with a CD/DVD player. It has what looks like the drawer for a CD or DVD. Turns out it doesn't, it's just a dummy. 
When I called Acer customer service, the bored sounding woman who answered spoke with such a heavy accent I couldn't understand her. When I asked to speak with an American she said she couldn't transfer me and I'd have to just keep calling back til I got someone I could understand. !! When I told her the issue she just HUNG UP ON ME. What the hell kind of company is Acer and what makes them think that treating people this way is going to keep them in business??!