Why does it keep on shutting down/sleeping

Sevrose
Sevrose Member Posts: 1 New User
edited November 2023 in 2018 Archives
I have recently purchased an Acer Predator Helios 300 and whenever I move it off my lap or a desk or onto it, it shuts down and sometimes hibernates/sleeps. I was wondering if anyone has had a similar problem. If you know a way to fix it that would be helpful. Thank you! :3

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Sounds like a loose connection or something similar. You can check for any loose screws at the back and tighten them up if there are any. If that isn't the issue, then I would suggest you contact your retailer and ask for a replacement if you are still within the return policy, otherwise you have to contact Acer.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


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