Trying to wake Helios 300 from sleep when lid is closed

TheGuv316
TheGuv316 Member Posts: 1 New User
edited November 2023 in 2018 Archives
hi all 

im trying to wake my new Helios from sleep when lid id closed and attached to external monitor. It works when lid is open and everything is connected but not when lid id closed tried messing around with power management setting with no joy 

any ideas 

thanks  

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Go to device manager>keyboards>HID keyboard device>power management>allow this device to wake the computer
    Do the same thing for mouse. Hope that helps.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


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