Automatically restart once a day even when plugging adapter or when charging.

mranasnaufal
mranasnaufal Member Posts: 3 New User
edited November 2023 in 2018 Archives
I just bought a acer nitro 5 laptop with amd fx and rx550. Just bought it for 2 months. Keep on restarting once a day. Usually when I open my laptop the first time on that day. No malware issue or sofware. Everthing is updated. Could not find anthing. Please help me someone?

Answers

  • brummyfan2
    brummyfan2 ACE Posts: 28,585 Trailblazer
    Hi,
    Try a battery reset, switch off the laptop, disconnect from mains( remove AC adapter), follow the instructions in the video, once completed leave the laptop to rest for 15-20 Mins before starting again.
    https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset
  • mranasnaufal
    mranasnaufal Member Posts: 3 New User
    I will try brummyfan2 thanx

  • mranasnaufal
    mranasnaufal Member Posts: 3 New User
    Did not work. Need more suggestions......

  • Cj1978
    Cj1978 Member Posts: 2 New User
    I bought a acer deskstop and it keeps restarting once a day. The acer tc 280 and it keeps restarting once a day and after once a day it never restarts whats the problem with it?
  • Tynyczech
    Tynyczech Member Posts: 1 New User
    I also have the same problem and even after the replacement for a new piece acer fails to advise. I have a model with processor A12. does anyone have experience with this particular model? Already the other modified model for a new piece showing the same identical problem with random restart without load after reinstallation The problem is solved so the kernel-power 41 kernel-power 41 is reported in the events, and the Dmp shows 0x124_AuthenticAMD_PROCESSOR_BUS_PRV in some experience? or what tip can it be? I do not know anymore thanks for the answers.