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Hinge Issue on Aspire E 15 (E5-575-33BM)

PFITPFIT Posts: 1Member Newbie
Hey everyone,

Hoping someone can push me in the right direction. I've had this laptop for a little less than a year. When I first received it from amazon, the screen was smashed. I'm assuming shipping issue, Acer replaced no problem. Now this laptop is still under warranty, and after sitting on hold for about 30 minutes with their support number I gave up. The left hinge on the monitor has came loose. Now anytime you attempt to move the laptop screen it cracks plastic and pops the bezel around the screen out of "socket". After doing a bit of googling a lot of people seem to have an issue with the left hinge. Unlike most other users, my hinge came off inside of the monitor section not the base.

So here is my question, can I just use some hot glue inside of the cracked spaces where the screws used to screw into and let it set with a small vice. I'm concerned about the heat near the 2 small wires in near the hinge (assuming display port and antenna?). I'm not going to send back to Acer and spend $200-$300 to fix a $350 laptop.

This is actually kind of disappointing, I think this is my 6th acer and I bought my girlfriend the same model and her machine shuts off randomly when on battery. My guess bad cell in battery but since the battery isn't easy to get too, I'm not in a hurry to rip it apart. Thanks for any input.

Fred

FAQ & Answers

  • Blubecca7Blubecca7 Posts: 2Member New User
    I have the same laptop. I've had it for a year. And the right hinge is now coming apart really bad. It's taking the plastic off the front of the screen around the edges. And I can't even fully open it or close it now. Because it's just coming apart. I have never had this problem with any of my other laptops, different brands, and I don't know what to do. I can't afford to take it to get fixed. Any advice?
  • RuffRuff Posts: 1Member New User
    @Acer-Manny
    I am experiencing the same issue and my laptop is still under warranty. Does it cover this problem? I really can't afford to pay in order for it to be fixed since I'm still a student. Please help!
  • Acer-MannyAcer-Manny Posts: 1,983Acer Crew Acer Crew
    Hello everyone,

    Sorry to hear your having issues with the hinges, i am unable to determine if is cover under warranty or not on this channel, please contact your local support center for better assistance, have the serial number ready and i recommend to have some pictures as well, they can determine and give you all a better explanation of the process to follow.

    http://www.acer.com/worldwide/support/

    We apologized for any inconveniences this may cause,
    Acer-Manny

  • NinianeNiniane Posts: 1Member New User
    I recently acquired an Acer E5-575-33BM. Suddenly yesterday the hinge on the right side of the laptop broke and now I can't open or close it without the casing around the screen separating. I'm surprised this happened on a relatively new laptop.
  • Acer-MannyAcer-Manny Posts: 1,983Acer Crew Acer Crew
    Hi Niniane,

    Please contact your local support center for better assistance, have the serial number ready and i recommend to have some pictures as well, they can determine and give you all a better explanation of the process to follow.

    http://www.acer.com/worldwide/support/

    Thank,
    Acer-Manny
  • gunmargunmar Posts: 1Member New User
    I'm having the same issue on both of our Aspire E15 (E5-575)'s.  

    We bought one last year and liked it so much we bought another the next month.  a couple months ago the right hinge on one of them broke leading to the same separation of the screen frame and inability to close the laptop.  We've been trying to use it for the past couple months but now the screen stopped working.

    Last month the second laptop did the exact same thing.  hinge broke during normal operation and now the plastic frame around the screen is separating, wires exposed and screen not working.  

    I called Acer to see if it was a known issue and whether or not it's covered under warranty.  They would only issue a repair authorization and ask that i ship them to the repair center (on my dime by the way) with the understanding that i would pay for both repairs if they determined it was not a manufacturing error.

    Not sure why i'd send them back to Acer - it's too easy for them to say it was dropped or misused and charge for the repair.  Pay a couple hundred dollars to repair a $300 laptop?  No way. 

    Shady.  


  • aedyallaedyall Posts: 12Member

    Tinkerer

    I have found that a small binder clip is just the right size to hold it together and also allow it to open and close.
    Kinda tacky, but it is working so far. 
    It's a shame that Acer hasn't come up with a fix for everyone with this ongoing problem.
    Seems like the should offer a free fix since the problem is so widespread.
  • NDeepKNDeepK Posts: 1Member New User
    aedyall said:
    I have found that a small binder clip is just the right size to hold it together and also allow it to open and close.
    Kinda tacky, but it is working so far. 
    It's a shame that Acer hasn't come up with a fix for everyone with this ongoing problem.
    Seems like the should offer a free fix since the problem is so widespread.
    Hey,

    If possible, could you please share a picture of how you managed to do this? 
    I am facing a similar issue with Aspire E15 model E5-575G-53VG.

    Thanks,
    Namandeep Kaur
  • aedyallaedyall Posts: 12Member

    Tinkerer

    I just clipped it from the side at the bottom of the screen over the hinge area.
  • JoeyBJoeyB Posts: 1Member New User
    I had the same problem with both hinges on my 2 year old Aspire E5 575G. I tried several glues/epoxies, but the stress on the hinges is too great, so no go. The solution I came up with works well, but is not for the faint of heart.

    The problem was caused by the metal sleeves into which the hinge screws go cracked out of the plastic lid. I removed the metal sleeves, filled the void with epoxy and re-attached the hinge by drilling out the hinge screw holes to accept flathead 4-40 stainless screws. Then, holding the hinge in place to use as a guide, I drilled completely through the cover (#33 drill). I countersunk the screw holes so the screw heads are level with the hinge surface so the screen bezel will fit. I used stainless acorn nuts on the outside of the lid. I was pleased to find that the aesthetics of the cover were not badly affected. The acorn nuts are symmetric and give the laptop kind of a "heavy duty machine" look. If you try this, first make sure to cover the keyboard with a protective board with tape all around the edges. Vacuum out the work area to make sure no metal particles are left behind.

  • PleaseH3LPmePleaseH3LPme Posts: 1Member New User
    I had this problem how can I fix this
  • aedyallaedyall Posts: 12Member

    Tinkerer

    "I had this problem how can I fix this"
    See above for my workAround. It's not a fix, but it makes the unit usable.
    It seems that ACER doesn't care that so many of their customers are having this exact same problem.
    I would certainly *not* buy another ACER product simply because they have not responded to this widespread problem with an otherwise good product.
    I also tell anyone who is considering buying an ACER product to not waste their money.
    Really a shame.
  • SimonsezSimonsez Posts: 1Member New User
    I'm experiencing the same issue with my ES-575. This is a manufacturing flaw. The hinges are far too stiff for the already flimsy screen. My laptop is about 18 months. About 4 months ago I found a tiny phillips head screw next to the left hinge. Shortly after the plastic frame around the screen began catching which eventually caused the screen frame to come apart. I found a youtube video that shows how to remove the screen frame. I put the screw back in and tightened the other 2 screws. Last night the entire left hinge broke off with the 3 screws still attached to the hinge, the plastic that held the nuts broke. I'm not spending 100 to fix a 300 laptop so tomorrow I'm breaking out some JB Weld and going to attempt to fix it.

    Acer, this should have been a recall as these hinges are too stiff for the job they have to do.
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