I need immediate help!!!

ChloeNewberry882

So basically, so decided to reset my laptop (Acer Aspire R11) because I felt that it was becoming slower and I needed to create some more space for the new update of windows 10. However, it got to about 70%, told me it had failed so then it went on a screen that came up with three options. I clicked ‘continue to Windows 10’ and then it began to boot up. However, the loading circle wasn’t there and the screen kept blacking out. I tried numerous things such as Ctrl+Alt+Del, and I also tried Alt+F10, which took me back to the same screen. This time, I decided to just turn it off ( I now realise this was pointless). Now, for hours on end it has kept coming up with the Acer Logo, and blacking out. I’ve tried removing the battery and holding down the off button numerous times but it doesn’t seem to work. The F2 boot menu comes up but I have no clue what to do with it! I would be very grateful if someone could give me a straightforward answer to this question. Thank you.

IronFly

at this point, you can try a clean install, that means you will need to wipe your HDD:

1) download a windows 10 iso using Microsof tool:

http://go.microsoft.com/fwlink/?LinkId=691209

select the proper windows 10 version (the same installed on your laptop) and choose to save it as iso file when prompted

2) download Rufus:

http://rufus.akeo.ie/?locale=en_US

plug your USB flash drive, run Rufus then:

select ISO image from the dropdown menu near "Create a bootable disk"

click on the little icon on the right and browse to the windows 10 downloaded iso file

as  Partitions scheme select "GPT partition scheme for UEFI"

as File system select "FAT32"

click on Start

wait until it finish, then uplug your USB flash drive

3) backup all your personal data *

4) Reboot to BIOS, pressing F2 at boot, then press F9 to load default and F10 to save and exit

5) plug your USB flash drive and at boot press F12 (if F12 doesn't work, see if it auto-recognise the USB flash drive or press F2 to enter BIOS and enable F12 boot menu under BOOT tab), choose the USB flash drive as bootable device