Hello community. I'm having a terribly frustrating experience with this E5-573T laptop, and I could use help.
It was purchased just over a year ago. Right after the warranty expired, the hard drive crashed. I had an old WD 750GB 2.5"HDD from an old Dell laptop laying around, so I swapped it into the Acer laptop.
The WD hard drive was set for MBR. I manually set it to GPT so I could reinstall windows 10 on this laptop, and start over. I created a windows 10 boot USB stick from a 32GB sandisk USB. I created it using the Microsoft boot tool from the Microsoft website.
I stuck the USB into the Acer, disabled secureboot (I saw that recommendation), and went to reinstall windows. It seems to work at first, but after initial installation it reboots the computer, to finish the installation. This is where it sticks. It sits on the Acer logo, with the swirly microsoft thinking icon permanently. I've tried this multiple times, and at its longest it sits there for 3 days without progress.
At this point, I would like to get recovery media from Acer, and just reset it to default. However, I can't find anywhere to contact Acer (they wont talk to me because I'm not in warranty anymore?) and when I go to the recovery media page, it wants to charge me $45 for a recovery disk containing software that I already paid for when I bought the laptop... Not cool.
At this point, I am open to suggestions. Especially suggestions that help me get a hold of Acer so that I can get a copy of the software I already purchased.
thanks to everyone in advance.