Acer Predator Helios 300 Webcam driver

fbayramli
fbayramli Member Posts: 1 New User
edited October 2023 in 2020 Archives
Hi friends.
I bought Acer Predator Helios 300 G3-571-77QK. But webcam doesn't work. I looked at Device Manager and saw that there is not a webcam driver. I can't find it on the Internet as well. Could someone please export his/her laptop's webcam driver and send me?
Thanks in advance.

Answers

  • Justiii
    Justiii Member Posts: 2 New User
    I have the same problem. The webcam is not working and I'm unable to find any drivers for it. Not to mention that it is not recognized in device manager at all
  • I don't believe there are any drivers from Acer for the camera, they are Microsoft default drivers. The driver files listed for my laptop shows these:

    C:\Windows\system32\drivers\ksthunk.sys
    C:\Windows\system32\drivers\umdf\SecureUSBVideo.dll
    C:\Windows\system32\drivers\usbvideo.sys
    C:\Windows\system32\drivers\WmdCompanionFilter.sys

    Check and see if any of those are missing.

    Skelo
    Please quote me so I get a notification of your reply!
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    Please put your laptop model in your signature so we can know what device you have.

    Product: Acer Predator Helios 300
    Model: G3-571
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  • Justiii
    Justiii Member Posts: 2 New User
    I don't believe there are any drivers from Acer for the camera, they are Microsoft default drivers. The driver files listed for my laptop shows these:

    C:\Windows\system32\drivers\ksthunk.sys
    C:\Windows\system32\drivers\umdf\SecureUSBVideo.dll
    C:\Windows\system32\drivers\usbvideo.sys
    C:\Windows\system32\drivers\WmdCompanionFilter.sys

    Check and see if any of those are missing.

    Skelo


    Hi,

    I'm missing the following.

    C:\Windows\system32\drivers\umdf\SecureUSBVideo.dll
    C:\Windows\system32\drivers\WmdCompanionFilter.sys

    Also I can't even find the camera in device manager :(.

    If you can post a picture of the device in device manager that would be helpful.


  • Auro11
    Auro11 Member Posts: 1 New User
    Hello there!
    If you still have this problem, try updating the BIOS. I had seen numerous youtube videos to solve the webcam related problem and sadly nothing worked for me. I went to acer.com-support-drivers and manuals. After identifying your pc (you can do this by right clicking on the windows tab and clicking on system), dive headfirst into the bios and download the .exe file and execute it.
    Do let me know if this works for you!
    Cheers!!
  • sri369
    sri369 ACE Posts: 2,623 Pathfinder
    fbayramli said:
    Hi friends.
    I bought Acer Predator Helios 300 G3-571-77QK. But webcam doesn't work. I looked at Device Manager and saw that there is not a webcam driver. I can't find it on the Internet as well. Could someone please export his/her laptop's webcam driver and send me?
    Thanks in advance.
    Try using DriverPack software to search for necessary drivers. The one on mine are MS supplied ones.
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  • nz1otter
    nz1otter Member Posts: 3 New User
    Hi there
    I am missing the following driver.

    C:\Windows\system32\drivers\WmdCompanionFilter.sys

    When ever I want I use the camera I have to uninstall it and reinstall it .

    Steve

    I don't believe there are any drivers from Acer for the camera, they are Microsoft default drivers. The driver files listed for my laptop shows these:

    C:\Windows\system32\drivers\ksthunk.sys
    C:\Windows\system32\drivers\umdf\SecureUSBVideo.dll
    C:\Windows\system32\drivers\usbvideo.sys
    C:\Windows\system32\drivers\WmdCompanionFilter.sys

    Check and see if any of those are missing.

    Skelo


  • diwit_prajapati
    diwit_prajapati Member Posts: 1 New User
    for me also the webcam isn't working. i checked for the files which nz1otter said: but i was unable to find C:\Windows\system32\drivers\WmdCompanionFilter.sys but instead i found C:\Windows\system32\drivers\WdmCompanionFilter.sys . please advice on this issue asap as i have a proctored exam in a few days where it is required that the camera should be turned on. please help somebody.

    Hi there
    I am missing the following driver.

    C:\Windows\system32\drivers\WmdCompanionFilter.sys

    When ever I want I use the camera I have to uninstall it and reinstall it .

    Steve

    I don't believe there are any drivers from Acer for the camera, they are Microsoft default drivers. The driver files listed for my laptop shows these:

    C:\Windows\system32\drivers\ksthunk.sys
    C:\Windows\system32\drivers\umdf\SecureUSBVideo.dll
    C:\Windows\system32\drivers\usbvideo.sys
    C:\Windows\system32\drivers\WmdCompanionFilter.sys

    Check and see if any of those are missing.

    Skelo