Shipping Fees for Laptop under warranty

BY1107
BY1107 Member Posts: 2 New User
edited July 2023 in 2018 Archives
I purchased an Aspire E15 last February that has pretty much decided to stop working most of the time in the last few months. I have not called support until today because I have been swamped with work and a death in the family. I called in today and find that I have to pay for shipping to send it for repair. My salesperson told me that I would not have to pay for shipping, but I guess that was just if I waited until the warranty was up. I never had this problem when I had Dells or even HP. I think that it is ridiculous that I should have to pay shipping when I have seen that this laptop has had issues all over the Internet. I obviously made a mistake in buying this one. Has anyone had any luck in not paying for shipping?