Screen is black but computer is working - Acer Aspire E5 15.6" Laptop

ChristofferHenriksen
ChristofferHenriksen Member Posts: 1 New User
edited July 2023 in 2018 Archives
Hi all!

My Acer Aspire E5 15.6" Laptop's screen suddenly went black 4 days after coming home from the Acer Reparation Center. I have ever since been working on an external screen because the laptop screen has been black ever since. I didn't do anything wild, so I really do not understand how this happened. 

Last time I sent it to reparation, I waited 2 months before getting it back, as I first had to send it to the Danish company's online store, who then sent it to the Acer Reparation Center in Germany who then sent it back to the Danish Company who then sent it back to me (and then the screen stopped working after 4 days without me doing anything). 


I would like to have the company, where I bought the computer, to pay since they did not repair my computer correctly, but at the same time I don't want to wait 2 months to get my computer back again. 

Also, I am now based in Lisbon which does not help either...

Any ideas what to do? Both helpful tips to get it working by myself or tips to how/where I can my computer repaired in Lisbon cheap.. 

I have tried to use the method below, and it worked in the start, but the screen hasn't worked at all in a couple of months now.. 

Unplug AC power adapter.
Locate the battery reset pinhole on the bottom of the computer.
Insert a small paperclip in the battery reset pinhole. Hold the reset button for 4 seconds.
Let the computer sit for 5 minutes with no power.
Connect the AC adapter and power on the system.