Keyboard and touch screen keyboard won't work

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Goodknight
Goodknight Member Posts: 1 New User
edited November 2023 in 2018 Archives
I purchases dhe Acer Switch this Tuesday. It is not Friday and I went to turn it on, I brought up the log on screen, went to type my passers and nothing. The detachable keyboard was attached correctly. I typed, nothing. I attempted to use the touch screen keyboard and it wouldn' oopn. II can touch the wireless icon and bring up that it is online, I can touch the power icon and shut I'd off, but when I try to type I have no access to a keyboard.
We tried a reset from the power button and when the blue screen come up asking me to restart nothing on the touch screen works at all. 

This all started after it did a windows update. 

Answers

  • JackE
    JackE ACE Posts: 44,587 Trailblazer
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    What is the full Switch model number? Jack E/NJ

    Jack E/NJ

  • kttkyle
    kttkyle Member Posts: 3 New User
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    what version are u using
    and what a tablet a chrome-book an ipad or computer 
  • James51
    James51 Member Posts: 1 New User
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    How did u bring up your screen keyboard before password
  • billsey
    billsey ACE Posts: 31,783 Trailblazer
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    James51 said:
    How did u bring up your screen keyboard before password
    If your keyboard is detached, swiping up on the lock screen gives you the login prompt and touching the password box should launch the onscreen keyboard. If the keyboard is connected you have to use the "ease of use" icon to open an onscreen keyboard.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.