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ghostbusters free download redeem code did not creat

kwrpowerkwrpower Posts: 1Member Newbie
edited February 11 in Mixed Reality Headsets

ghostbusters free download redeem code did not creat

I did press redeem in go.acer.com/ghostbusters, after regist my MR headset(AH101)

but i can't see any code and no email.

FAQ & Answers

  • IronFlyIronFly Posts: 17,922ACE Trailblazer
    i highlighted the issue, waiting for an answer.
    I'm not an Acer employee.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Acer-MannyAcer-Manny Posts: 1,235Acer Crew

    Acer Crew

    Hi kwrpower,

    Sorry for the inconveniences, the VR code should be available in the “My VR Lounge” when registering the AH101 headset.       

    Log in with your AcerID that has the registered AH101, and then Click “My VR Lounge” https://www.acer.com/ac/en/US/content/my-vrlounge


    Thanks,

    Acer-Manny

  • Dago1010Dago1010 Posts: 3Member New User
    I have exactly the same headset, registered it one week ago and when I go to "my VR Lounge" and click the "Redeem" button, I see a spinning doughnut for one second and then the "Redeem" button comes back gain. No code, no e-mail. 
  • LockoutLockout Posts: 2Member New User
    Dago1010 said:
    I have exactly the same headset, registered it one week ago and when I go to "my VR Lounge" and click the "Redeem" button, I see a spinning doughnut for one second and then the "Redeem" button comes back gain. No code, no e-mail. 
    im having the same problem
  • LockoutLockout Posts: 2Member New User
    Lockout said:
    Dago1010 said:
    I have exactly the same headset, registered it one week ago and when I go to "my VR Lounge" and click the "Redeem" button, I see a spinning doughnut for one second and then the "Redeem" button comes back gain. No code, no e-mail. 
    im having the same problem
    so...is this fixed yet? i still want my free game...lol
  • QuiperQuiper Posts: 2Member New User
    Im having the exact same problem with the same headset
  • RockzettRockzett Posts: 1Member New User
    HI Acer Manny. Obviously there is an issue with the Ghostbusters VR game that came free with the headset. There is no email being sent for the redeem code. Can you advise asap, when the email with the redeem code will be available to consumers. Cheers
  • IronFlyIronFly Posts: 17,922ACE Trailblazer
    i don't think an email will be sent, i suggest you to check here:
    https://www.acer.com/ac/en/US/content/my-vrlounge

    you need to be logged using your Acer ID
    I'm not an Acer employee.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • se2021se2021 Posts: 1Member New User
    i am having the same issue ...any fixed proposed?
  • Chris_HChris_H Posts: 1Member New User
    I am having same problem have logged in as above but not getting code
  • Philipc21Philipc21 Posts: 1Member New User
    I like the consistency, I am having the same issue as well and still doesn't seem to be a solution in sight...
  • JohnnyboberekJohnnyboberek Posts: 1Member New User
    I am having same problem...
  • FantomFantom Posts: 2Member New User
    Same trouble, Acer support is not going to help his customers?
  • TravisHead82TravisHead82 Posts: 2Member New User
    I am having a similar issue except I am not getting quite as far.  I have purchased the Acer headset, registered it on the site but when I go to the VR Lounge it simply tells me I need to register.
    It's seems the fact that I have registered the product is not reflected in the VR Lounge site.  I have tried to re-register the headset via the link in the VR Lounge but it simply tells me the serial has already been registered (which makes sense).

    Please advise.
  • TravisHead82TravisHead82 Posts: 2Member New User
    Disregard for me, figured it out.
  • avasthewiseavasthewise Posts: 3Member New User
    Disregard for me, figured it out.
    How did you solve it? I'm having exactly the same problem - I've registered the headset in my profile, but My VR Lounge still tells me that I need to register the product. Obviously I can't register it the second time, so now I'm not able to redeem the game.
  • Syed1074Syed1074 Posts: 1Member New User
    Same problem here as well.
  • billseybillsey Posts: 4,854ACE Pathfinder
    Which country are you in?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
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