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Trying to register new Laptop - " The product is already registered"...WHAT?!

Member Posts: 4 New User
edited March 2023 in 2017 Archives
Today we received my wife's new Aspire E 15 that we bought off of Amazon Prime (sold by Amazon.) I register at the Acer site to register the new Laptop, and when I type in both the Serial # or the SNID, the message comes up:
  • The product is already registered. Please check the Serial Number
Any ideas?? Thanks in advance  =)

Best Answer

  • Member Posts: 4 New User
    Answer ✓
    i called Acer on December 25 and the girl at the call center helped me out....took us about 25 min. great customer support. i got it registered now B)

Answers

  • ACE Posts: 4,073 Pathfinder
    My theory here is that someone has purchased the laptop from amazaon and  registered it, then for some reason he/she decides to return it within the test period and forgets to unregister it. You should contact Acer and ask them to register the laptop on your account or return the laptop to amazon.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • Member Posts: 4 New User
    Answer ✓
    i called Acer on December 25 and the girl at the call center helped me out....took us about 25 min. great customer support. i got it registered now B)

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