Acer Chromebook cb5-571 screen stays black how to fix

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Larsson2014
Larsson2014 Member Posts: 2 New User
edited January 2023 in Chromebooks
Hi,
I have an Acer Chromebook 15 cb5-571 and recently I used it until it was at 0%. Now when I hit the power button the blue light at the bottom goes on but the screen stays black. I have tried multiple ways to fix it but none of them work. I even replaced the battery.
Thanks in advance and happy holidays!
[Edited the thread to add model name to the title]

Answers

  • JackE
    JackE ACE Posts: 44,587 Trailblazer
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    Have you tried to press the screen brightness up key? Jack E/NJ

    Jack E/NJ

  • Larsson2014
    Larsson2014 Member Posts: 2 New User
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    I have pressed the brightness up key JackE. I also checked if the brightness down key was stuck, which it was not.
  • JackE
    JackE ACE Posts: 44,587 Trailblazer
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    OK, next, have you tried to HDMI out to a TV to see if the graphics adapter is still alive? Jack E/NJ

    Jack E/NJ

  • corolady
    corolady Member Posts: 1 New User
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    same issue here.  blue light, power button activates screen, but then screen goes black again and i can't figure out how to make it come back to life
  • kimcats1501
    kimcats1501 Member Posts: 1 New User
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    I have the same problem as corolady and Larson2014. I have power. tried everything.

  • JackE
    JackE ACE Posts: 44,587 Trailblazer
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    OK. Let me repeat. Try to HDMI out to a TV set to see if the graphics adapter is still alive. If no TV screen, then the graphics adapter and mainboard are probably fried. Jack E/NJ

    Jack E/NJ