Battery sets on fire on Liquid Zest

MKMK
MKMK Member Posts: 1 New User
edited March 2023 in 2017 Archives
Hi, I bought liquid zest cell phone to my mom. she find out cell phone was frozen, so tried to pull out battery but battery immediately sets on fire so she got deep burning wound on the finger.
we send cell phone to Acer because corporate customer care agent 'Mark Dyson' asked for investigation. After 3 month of investigation he replied  'battery suffered some type of external force' .
i asked for official investigation report but he said he don't have it, can you please take a look on this case, thank you.