ATC-710-UR63 Keeps randomly shutting down. Event ID 41 Kernel-Power

Rodey09
Rodey09 Member Posts: 6

Tinkerer

edited March 2023 in 2017 Archives
Hello,
I have an Acer ATC-710-UR63 that I purchased in June.  I have had issues with this since I purchased the machine.  The system will randomly reboot.  This happens almost daily.  No specific time and while the machine is at idle with no heavy load.  Event Viewer shows a Critical log.  Please see the log below:

- <System>
  <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
  <EventID>41</EventID>
  <Version>6</Version>
  <Level>1</Level>
  <Task>63</Task>
  <Opcode>0</Opcode>
  <Keywords>0x8000400000000002</Keywords>
  <TimeCreated SystemTime="2017-12-21T13:26:51.447760900Z" />
  <EventRecordID>1975</EventRecordID>
  <Correlation />
  <Execution ProcessID="4" ThreadID="8" />
  <Channel>System</Channel>
  <Computer>DESKTOP-3AL1UR9</Computer>
  <Security UserID="S-1-5-18" />
  </System>
- <EventData>
  <Data Name="BugcheckCode">0</Data>
  <Data Name="BugcheckParameter1">0x0</Data>
  <Data Name="BugcheckParameter2">0x0</Data>
  <Data Name="BugcheckParameter3">0x0</Data>
  <Data Name="BugcheckParameter4">0x0</Data>
  <Data Name="SleepInProgress">0</Data>
  <Data Name="PowerButtonTimestamp">0</Data>
  <Data Name="BootAppStatus">0</Data>
  <Data Name="Checkpoint">0</Data>
  <Data Name="ConnectedStandbyInProgress">false</Data>
  <Data Name="SystemSleepTransitionsToOn">0</Data>
  <Data Name="CsEntryScenarioInstanceId">0</Data>
  <Data Name="BugcheckInfoFromEFI">true</Data>
  <Data Name="CheckpointStatus">0</Data>
  </EventData>
  </Event>

The system has been returned to Acer twice now.  Their resolution to the issue was to replaced the SSD. Now, they would like me to send it back a third time.  I am reaching out to the community to see if anyone has had the same or similar issue.  If so, how was it corrected?  Currently I have reinstalled Windows, ensured that all updates have been installed.  I have tested the PSU and everything looks to be OK.  The next step I have is to replace the PSU on the system, but I am worried that may void my warranty with Acer.  Any other suggestions before I ship this off for a 3rd time?  Any assistance is appreciated!

Best Answer

  • Rodey09
    Rodey09 Member Posts: 6

    Tinkerer

    Answer ✓
    Brummy,
    Thank you for the assistance, but this did not correct my issue.  I believe I may have found a fix for the issue.  I created a power plan and set the Hard Disk to never turn off, also changed the Sleep after setting to "Never" and the Allow wake timers to "Disable".  I will keep these settings and verify that the issue is fixed after a couple of days of testing.  

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