Acer E15 E5-574G-507E, battery indicates 100%, but laptop went off when unplug the power

Jagan
Jagan Member Posts: 1 New User
edited March 2023 in 2017 Archives
Hi,
Acer E15 E5-574G-507E, battery indicates 100%, but laptop went off when unplug the power & no fan working. I have reset the battery switch which is located backside of the laptop and tapped couple of times on back cover (for fan), but the problem remains same.

last night it was worked more than two hours, and this morning about an hour without power cable plugged into the system. Failure was happened all of sudden. Verified with Acer care center, (battery testing) and it states battery is good. Besides, the fan is not working since morning.

It was working and all of sudden it happened. any idea or suggestion to rectify this issue

Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    edited December 2017
    Please try the below mentioned steps and check if the issue is resolved.

    Press Windows key + X. Click on Device Manager.
    Expand the Batteries category. Under the Batteries category, right-click the Microsoft ACPI Compliant Control Method Battery listing, and select Uninstall.
    Important: Do not remove the Microsoft AC Adapter driver or any other ACPI compliant driver.
    On the Device Manager Taskbar, click Scan for hardware changes.
    Alternately, select Action > Scan for hardware changes.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!