Acer Iconia W4 - Finger Points in the Screen Going Up and Down

rakwel10
rakwel10 Member Posts: 1 New User
edited March 2023 in 2017 Archives
This new device that we had seem to be defective. The device is like being operated by someone. You could see finger points going up and down in the latter part of this video (video link here). The screen is clean and has minimal fingerprint that for sure should not affect the device. What seem to be the problem? 

I also tried reporting this issue in customercare.acer.com but I'm not sure why my SN and SNID are not recognized. Says in my box that this device was manufactured in 2014 so it should not have a problem

Please help. Thanks!