Help please

Akosizulyer
Akosizulyer Member Posts: 1 New User
edited March 2023 in 2017 Archives
Can you help me with my laptop?
The model is Acer z1401-c9jn

There was a problem that occured while doing my work.. I can't press the number 4 and 5 and the letter t and y and now I'm guessing that esc f1 f2 f3 up to f4 are not functioning.

Now I searched on the internet on how do I troubleshoot that.. it asked me to press and hold the power button to reboot the laptop and when it powers on, it direct me to aptio setup utility.

I tried following the steps online on how I can get it back on but it doesn't allow me to launch the CSM for me to be able to reboot it. The secure boot is disabled now.

Also, it asked me to disable the secure boot security? However it only give me an option to disable secure boot..

Additio  to that, when I try to press esc or f1 f2 f3 f4 for short cuts? It's not functioning.. what am I missing? 

Thanks for the help!