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Where to reinstalled Audio Dolby Premium in my Acer Nitro 5 because it suddenly gone?

Hisyam_99Hisyam_99 Posts: 2Member New User
edited December 2017 in Nitro and Aspire Gaming
I bought Acer Nitro 5 and the Dolby Audio suddenly gone. So i look for the driver from Acer Official website but i didnt find it. 

FAQ & Answers

  • ven98ven98 Posts: 4,040ACE Pathfinder
    Dolby audio installs together with the realtek driver. I suggest you to reinstall the realtek driver.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • ic3b34ric3b34r Posts: 24Member Networker
    ven98 said:
    Dolby audio installs together with the realtek driver. I suggest you to reinstall the realtek driver.

    DID YOU TRY IT!? Dolby audio IS NOT COME WITH REALTEK DRIVER, I was try it, You can only get it back by recovery to factory settings
  • ven98ven98 Posts: 4,040ACE Pathfinder
    I have tried it on my device and dolby installs together with the realtek driver. It might be a different case with your device.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • ic3b34ric3b34r Posts: 24Member Networker
    ven98 said:
    I have tried it on my device and dolby installs together with the realtek driver. It might be a different case with your device.
    No, I was try it with my VN7-593G black(4k), after I update driver from Acer's webiste, It will gone, I can only get it back by recovery
  • IonimIonim Posts: 11Member

    Tinkerer

    I also have a problem with my acer nitro 5 an515-52-71zx ( i7+ with optane memory ) 
    I reinstalled windows with all the drivers from acer  and now I don't have anymore dolby  audio, what can I do ? 
  • dclanzdclanz Posts: 111Member Skilled Fixer
    Hi all, please download the audio driver available from the Acer support page for your specific model (for example https://www.acer.com/ac/en/US/content/support-product/7605?b=1&pn=NH.Q3RAA.002). Once you have downloaded the audio zip file, open it up and navigate to the Dax2 folder. Inside it copy the dax2_app_release_x64 to the desktop. Double click it to install the Dolby Audio X2 app. Launch the newly installed Dolby Audio app from the start menu. I hope this helps.
    If a post helps or answers your question, be sure to hit the like button so the poster knows they were helpful.
    Try using the search function before posting, as your question may have been asked and resolved before.
    Be sure to check out my Acer An515-42 Clean Install Guide.
  • KedWalkerKedWalker Posts: 29Member Enthusiast
    edited February 15
    It's easy to install
    1. Install Realtek driver from acer support website 
    2. After finish install please locate dolby setup at C:\Program Files (x86)\Realtek\Audio\DAX2
    should be install API first (dax2_api_release_x64.msi)
    then install APP second (dax2_app_release_x64.msi)
    3. Successful INSTALL!!!
  • GeekGirlGeekGirl Posts: 2Member New User
    The solution for your problem with Dolby Audio in any version:
    1. Go to https://downloadcenter.intel.com/ 
    2. Search Intel® Driver & Support Assistant
    3. Download the utility, install & run it. Utility will scan your device, and if it found new versions of drivers, you can install it.
    4. Install new versions of drivers, reset your notebook.
    5. Dolby should work again. PROFIT.
    I got the same problem with my Nitro 5 AN 515-31, but after updating Intel drivers Dolby started to work again. Just do not forget to upgrade your drivers properly.
  • jaxmothjaxmoth Posts: 1Member New User
    KedWalker said:
    It's easy to install
    1. Install Realtek driver from acer support website 
    2. After finish install please locate dolby setup at C:\Program Files (x86)\Realtek\Audio\DAX2
    should be install API first (dax2_api_release_x64.msi)
    then install APP second (dax2_app_release_x64.msi)
    3. Successful INSTALL!!!
    Hola ! hoy tuve el problema y tu post me lo soluciono muchas gracias amigo , el dolby se me elimino completamente y no tuve la necesidad de reinstalar el drive realtek, solo fui a los archivos de programa en el disco C y busque la carpeta REALTEK y busque AUDIO y instale nuevamente el API RELEASE y desúes el APP RELEASE , ahora gracias a tu post puedo disfrutar nuevamente de dolby , gracias amigo 
  • Bharat448Bharat448 Posts: 1Member New User
    I had the same problem. For some reason I couldn't find Dolby Audio in my device. Then I reinstalled Acer audio driver but no result. Then I opened "driver booster" and scanned for updates. "Driver booster" updated "Sound, Video, and game controllers (Realtek High Definition Audio)" Then "Dolby Audio X2 Windows API SDK (*64)" and "Dolby Audio X2 Windows App (*64)" bundleware added to my computer. Now I can find "Dolby Audio" on search.
     If you don't want to install 'Driver booster' then you can simply try Updating your 'Realtek high definition Audio' under "Sound, Video and game controllers" in 'Device Manager'. If this doesn't help try updating all your drivers via 'Driver booster'
  • Kirpich158Kirpich158 Posts: 1Member New User
    KedWalker said:
    It's easy to install
    1. Install Realtek driver from acer support website 
    2. After finish install please locate dolby setup at C:\Program Files (x86)\Realtek\Audio\DAX2
    should be install API first (dax2_api_release_x64.msi)
    then install APP second (dax2_app_release_x64.msi)
    3. Successful INSTALL!!!
    Thank you so much, I finnaly fixed it with your guide. Thanks bro
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