HOW DO I STOP MY ACER ES1-523-231L LAPTOP FROM CRASHING?

dennydave
dennydave Member Posts: 2 New User
edited September 2023 in 2019 Archives
I bought the above model just last week and while I like the machine in principle, I have a really annoying problem. Every so often, at random and without warning, my machine suddenly cuts out. The screen just goes black and yet both blue lights stay lit. The only way I can get it to reactivate is to hold down the power button until it goes out althogether and then reboot, which apart from being really inconvenient, also means I lose any info that I hadn't saved at that point. Can somebody please enlighten me as to why this keeps happening? I have set all my settings to never shut off automatically also. Is my machine faulty? I would really appreciate any and all help you can provide.

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