Swift 3 2016 will not allow me to use keyboard

stupidswift3
stupidswift3 Member Posts: 2 New User
edited March 2023 in 2017 Archives
Hi,

my stupid acer swift 3, will not allow me to use the keyboard or right click on the touch pad. I cannot sign in to windows using a password, pin or the fingerprint scanner. Can someone please help me work out how to fix this? I bought it on the 18 december 2016, so one year hasnt passed and it seems like it has failed.

Answers

  • stupidswift3
    stupidswift3 Member Posts: 2 New User
    I have also used a wireless mouse and keyboard and same issue, sometimes the keyboard will register one random key pressed, it also keep pressing the right key, if a window comes up. The laptop has also become ridiculously slow and takes ages to boot up, i have tried accessing safe mode but it wont recognise that i have pressed the shift key.
  • JackE
    JackE ACE Posts: 45,098 Trailblazer
    Have you tried a coldboot ALT+F10 eRecovery yet? Jack E/NJ 

    Jack E/NJ