Triton 700 (GTX1080) Screen - That One Dead Pixel

Christopher87
Christopher87 Member Posts: 5 New User
edited November 2023 in 2019 Archives
TLDR Found a single all-white all-the-time pixel. Advice?

On day two with this laptop (yesterday) the loading screen of Skyrim presented this small white spec. At first I thought it was dust... But, it's a pixel. It's not all that noticeable in game, but if the screen is all black it certainly is. And it's near dead center, maybe 300-400px below it. I of course rebooted a few times and even very lightly tapped on that one spot on the screen. Even ran some YouTube videos that supposedly resolve the issue. Nothing has worked.

Again, brand new machine, and haven't experienced this before. It's noteworthy to say that it's fully up-to-date.

Is there any officially sanctioned pixel fixer? Would love your thoughts!

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    edited December 2017
    There is no such thing as dead pixel fixer. If the spot is black, then the pixel is dead. If it has some colour then the pixel is 'stuck' and may or may not fix itself after some time. Also a not black pixel doesn't necessary mean that it is 'fixable' as it is made out from 3 sub-pixels(Red,Blue, Green). If one of these sub-pixels dies the whole pixel won't display all colours.

    The laptop is in test period, so you can return it any time during this period. For more information you can have a look at Acer's dead pixel policy here.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • Christopher87
    Christopher87 Member Posts: 5 New User
    Thanks so much! Good information, it's new to me. The single tiny pixel is a perpetual white. I'll check out that policy.

    How long is a normal test period btw? So appreciate the follow-ups.
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    The duration of the test period depends on the seller. It could 1 week, 2 weeks up to 4 weeks, but in rare cases in some countries there could be none.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • Broko
    Broko Member Posts: 18 Troubleshooter
    Is Triton 700 considered a premium model, screen-wise? It most definitely has the most premium price... I've already got a white/blueish stuck pixel on the right side of the screen. :/ 
  • warrenn
    warrenn Member Posts: 1 New User

    Hi,

     I have a Predetor triton 700 PT715-51 series, it went to a black screen after screen freeze when currently using it, until it black out while the pc still running. I restarted , still the same problem, I close the battery & restarted again still there's no changes on it, when I restart it keeps opening with the introduction of acer sound, I even used HDMI to connect tooother monitor, but still the same.

    Laptop is working at start up Acer sound on the opening theme & there is LED lighting effect on the keypads.

    I appreciate with you kind assistance.

    Thanks,

    Warren

  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    warrenn your issue has nothing to do with the issue on this old thread pleas open a new thread with your issue thanks.


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/