purchase date issues making my warranty void..fix this please..

abhilashk
abhilashk Member Posts: 1 New User
edited March 2023 in 2017 Archives
i have made a purchase on 23/9/2017 but when i open the repain portal it is showing the date 23/9/2016 thus making my warranty expire and costing me for repairs i just bought it a few months back...

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Don't worry about it, in order to get your product repaired you have to present a proof of purchase. On the purchase receipt it will be shown the day of purchase.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


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