Windows 10 corrupt out-of-the-box?!

dick6jane
dick6jane Member Posts: 2 New User
edited March 2023 in 2017 Archives
Brand new Aspire. Audio cd's and software cd's will not autoplay. Software will only open in Explore. Error msg: "AUTORUN.INF has changed or moved. Scanner disc software installs without driver. Attempts to install driver = error msg: "Filename, directory name, or volume label syntax is incorrect. I see this as a Microsoft problem. They want a one-year support contract to fix it or do a reinstall, killing two days of personalizing and downloads. Anybody else have OS problems? Anybody know where the OS product key can be found?

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    product key is UEFI/CMOS embedded so you don't need to re-install windows OS.
    you can try to refresh/reset windows keeping your personal files; press Alt+F10 keys at boot and follow onscreen instructions.
    I'm not an Acer employee.