B226wl monitor stand is not properly straight

kickirik
kickirik Member Posts: 3 New User
edited February 22 in 2020 Archives
Hello everyone, I've just got a B226wl monitor. I tried to set up the stand, but it stays diagonal on the base. Every connection seems proper. Where is the problem? I added some photos. The locking screw is locked and the stand is steady only in this position. İt is 45 degree diverged, not parallel to the base. Thanks for your replies in advance.

Best Answer

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    edited November 2017 Answer ✓
    wrong mounting.
    probably you can fix it by yourself if there are just screws.
    I'm not an Acer employee.

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    can you post a pic of the bottom of the stand mounted on the base?
    I'm not an Acer employee.
  • kickirik
    kickirik Member Posts: 3 New User
    Photo added
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    i think the problem is the base, give a call to the Acer support service.
    I'm not an Acer employee.
  • kickirik
    kickirik Member Posts: 3 New User
    IronFly said:
    i think the problem is the base, give a call to the Acer support service.
    What kind of problem is this in your opinion? A production defect or wrong mounting?
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    edited November 2017 Answer ✓
    wrong mounting.
    probably you can fix it by yourself if there are just screws.
    I'm not an Acer employee.
  • JaniceM
    JaniceM Member Posts: 1 New User
    Did you ever get this resolved? I’ve just encountered the same thing. It doesn’t seem like it can be remounted with the way the screws are laid out.
  • Samuel-Acer
    Samuel-Acer Moderator Posts: 702 Moderator
    JaniceM said:
    Did you ever get this resolved? I’ve just encountered the same thing. It doesn’t seem like it can be remounted with the way the screws are laid out.
    Hi,

    You have posted a comment in an old thread. The chances of getting response are very low. We request you to create a new topic that way it would be addressed quickly. We are sorry for any inconvenience.

    Happy posting. 

    Regards,
    Acer-Samuel