E5-521-65DE no support for Win 10 Creators Fall update
So, almost by accident, I discovered this week that Acer are not providing ongoing support for the E5-521-65DE for Windows 10 Fall creators update, having provided support for earlier Windows 10 and related updates. That's worrying, in that it's already been installed automatically some weeks ago by the routine Windows update process. While there have been some issues, the problems I have seen are not unique to Acer, they are also affecting other hardware, so I have no reason to suspect that Acer drivers are an issue, which is probably just as well, in that if drivers are an issue, there will apparently be no update or support for them.
Given that the machine is less than 3 years old, I am considerably less than happy that I have to look to get a new laptop if I want to continue to use Windows, as if I revert to an earlier version of Windows, I will no longer have support for critical updates.
I will be talking to the original retail supplier with a view to taking action under EU Sale of Goods legislation, as less than 3 years is not an acceptable life span for a computer.
Has anyone been able to discover what hardware issues have caused Acer to withdraw support for this machine?
Lets just say that if I do have to go looking for a new laptop as a result of this withdrawal of support, it is very unlikely to be another Acer, given the manner in which Acer seem now to be operating their support policy. That's a pity, in that I've been using (and recommending) Acer laptops for a number of years now, and found them to be a good and reliable machine, and at present, there are no other reasons to be looking to upgrade, as there's still plenty of disc space available, and I've not had any significant issues with performance to make me want to move to a new machine. A lack of Windows support will however leave me with very few options if I want to remain secure.
