image

Aspire Switch 10 E SW3-013: Drivers lost after Windows Fall Creators Update 1709

pasogopasogo Member Posts: 10

Tinkerer

edited November 2017 in Switch Series
The first time I applied the update manually, the same day it got released.

Today, Windows Update offered me the Fall Update.

Both times, I got a laptop without touch screen or card reader (where I have most of my apps since the C drive space is ridiculous after Windows populates it with its periodic updates).

On device manager, NOTHING shows up. It's not a missing driver, it's like there's no hardware to detect.

God knows what other drivers/hardware/features I have lost.

Both times I have reverted to previous version.

I'm the only one in this situation? Acer official compatibility list has my model on it.

So what is going on here??

Thanks.

FAQ & Answers

  • IronFlyIronFly ACE Posts: 18,415 Trailblazer
    on device manager, if you click on the tab View/Show hidden devices, are you able to find the card reader?
    if so, try to install this driver:
    http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=15&PFid=25&Level=4&Conn=3&DownTypeID=3&GetDown=false
    I'm not an Acer employee.
  • pasogopasogo Member Posts: 10

    Tinkerer

    I'll try, but what about the touch screen?

    What about any other losses I'm not even aware that also might be lost?

    Why is my model listed on the compatibility list when clearly is not compatible at all?

    Am I the only one in this situation? Has this happen to anyone else??

    Thanks.
  • IronFlyIronFly ACE Posts: 18,415 Trailblazer
    1) let's try to fix the card reader first, then we will look at the touchscreen.
    2) check on device manager for any yellow esxclamation mark or red cross
    3) i don't know, i don't work for Acer
    4) at the moment, i don't remember other reports.
    I'm not an Acer employee.
  • pasogopasogo Member Posts: 10

    Tinkerer

    OK, let's wait for someone who has the same model as me.

    There's no yellow exclamation, that's my point, they are not even recognized.

    I may try and fix the card reader, but again, that doesn't fix the whole mess up the update did. Other things may be broken.

    I'll try and tell you.

    Thanks.
  • pasogopasogo Member Posts: 10

    Tinkerer

    More info: no audio (or driver in device manager), sd card driver shows as properly installed in manager, but not working.

    No battery info, no bright control, generic battery driver shows ok on manager, but is obviously not ok.

    This is more than a non-working sd card reader, I'm reverting back to 1703.

    I have no explanation for this model showing up on the compatibility list, I think this is a very bad support from ACER.

    Windows will ask for the update sooner than later. So please, ACER, give me a solution shortly.

  • IronFlyIronFly ACE Posts: 18,415 Trailblazer
    Before reverting, try to re-install the master installer from the Acer support website
    I'm not an Acer employee.
  • pasogopasogo Member Posts: 10

    Tinkerer

    That worked, although it makes no sense to me...

    Audio is distorted again (it happened before on another update). I don't remember what I did to fix it, but I'm gonna reinstall the driver from the ACER website (currently installed seems to be newer).

    If that doesn't work, does anyone remember how to solve this problem?
  • IronFlyIronFly ACE Posts: 18,415 Trailblazer
    It does make sense to me, maybe the update screwed the basic drivers for your device.
    About distorted sound, no experience, sorry.
    I'm not an Acer employee.
  • pasogopasogo Member Posts: 10

    Tinkerer

    Distorted sound got fixed uninstalled current Realtek driver and installing the one for driver.

    Of course it makes sense to me too, I'm a programmer myself so I now what happened. I meant I don't know how can ACER certify this update when it breaks almost anything. What about people how don't know about drivers and stuff?

    Thanks to all anyways.
  • IronFlyIronFly ACE Posts: 18,415 Trailblazer
    Yeah, i agree.
    I'm not an Acer employee.
  • ServulusServulus Member Posts: 1 New User
    I have the same problem here with SW3-016. I have tried to download the drivers and installed it but the audio, internet connection, and touchscreen were not working. So which master driver should I use?
    Thanks
  • pasogopasogo Member Posts: 10

    Tinkerer

    No idea, but my guess would be platform drivers :)

Sign In or Register to comment.

Who's Online1.1K

Acer-Erick
Acer-Erick
Acer-George
Acer-George
cdosorio
cdosorio
DarioenForos23
DarioenForos23
dimenfer
dimenfer
Erika10
Erika10
EvidentRecker
EvidentRecker
FelipeFroilan
FelipeFroilan
Gustavo45
Gustavo45
LuckySoares
LuckySoares
MaddyTsuki
MaddyTsuki
RScottPark
RScottPark
Sylo21
Sylo21
WalkingTall
WalkingTall
Ze_nasc
Ze_nasc
+1.1K Guests

Join in, share your experience!

It looks like you're new here. Sign in or register to get started.

Assistance by Acer


Drivers &
Manuals

Acer
Answers

Get Product Information
( only)

Acer Support
Videos

Member Highlight

We are honored to have Leostat in the Acer Community. With their dedication, support and effort, Leostat has become one of the main collaborators. On behalf of our Acer Community Team and all of our users, we want to recognize and thank you for your dedication!

Total Posts and Comments: 2029

Total Points:6682

Total Accepted Answers: 253