after hard reset can't login

calsonwong
calsonwong Member Posts: 1 New User
edited February 16 in 2019 Archives
after hard reset can't login,or maybe i wrong gmail and forgot..how can resolve it?

Answers

  • Sobe
    Sobe Member Posts: 138 Skilled Fixer WiFi Icon
    after a hard reset, that means all your data are wiped out. It will probably ask you to set things up. Is it asking you to put your gmail? etc

  • ParkerL857
    ParkerL857 Member Posts: 1 New User
    I forgot my password and ran out of attempts.  I called ACER and was recommended to do a factory reset (hard reset??).  The tablet walks me through the steps to syncing with my gmail account through my work account but won't complete the login.  I get the message about a recent password change and to wait 24 hours.  After the recommended wait period (24hrs, 48 hrs, 7 days etc) there is no resolution to the problem as I get the same message, over and over and over again.  Looking in to my gmail account, the device is there and syncing is recorded but that's it.  How to get the tablet to return to the main page?  How do I resolve this problem?  I've used this tablet for about 20 hours only since purchasing July 2017.