Factory reset

suetay
suetay Member Posts: 1 New User
edited March 2023 in 2017 Archives
I am trying to reset my laptop to factory setting but I just keep getting a message saying someone went wrong.....

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    You can try creating a recovery drive(windows installation media) and reinstall windows with it. Before that you can go to control panel>small/large icons>troubleshooting>system and security>fix problems with windows update.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


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