Bought Aspire V laptop and can't even handle Excel

DanielAcer
DanielAcer Member Posts: 1 New User
edited March 2023 in 2017 Archives
I bought an Acer V 13 laptop and since new the HD goes to 100% even when using only word or excel. The computer lags even writing a mail in Gmail without any other app open. Sent it to Acer for guarantee but I encountered the most useless group of people one can immagine, after several conversations and sending a couple of times the PC I just desisted asking them to do their job.
Has anyone had problems with said computer?? I'm going mad since I feel I was robbed by this brand.

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    It is quite likely that it is a HDD fault. Even if it is brand new, I would try re-installing windows. You can also download CrystalDiskMark and run it(it is enough to run the first test Seq Q32T1). Post the results here.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


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