Predator Helios 300 Headphones problem, microphone not working.

FreeGen
FreeGen Member Posts: 4 New User
edited March 2023 in 2017 Archives
Ok, i got 2 headphones with microphone and notebook not recognizing microphone.
I reinstall drivers, 7 different version of drivers.
Also i see another topics and look like no one get result.
Bluetooth headphones works fine...but i need jack.
Can't play without microphone.

Best Answer

  • FreeGen
    FreeGen Member Posts: 4 New User
    edited November 2017 Answer ✓
    Ok, finally i fixed a problem 1 day left)
    Main problem in last driver R.82 y need get R.81 or older.
    First of all. Turn off auto drivers auto-update

    File Explorer
    right click on MY PC or whatever you named it
    Properties
    Advanced System Settings
    Hardware tab
    Device Installation Settings
    check - Never install driver software from Windows Update
    Save Changes

    Then download R.81 drivers from any sites(care for virusus)
    Install them (2 reboots)

    After all
    go to
    C:\Program Files\Realtek\Audio\HDA

    And y can start RAVCpl64.exe

    It's normal Realtek HD Panel, that not working normal on R.82
    There y can all y want.
    Also i deleted all Dolby Audi APP, I think this app only doing worse.




Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    edited November 2017
    You can update the BIOS to latest version, if you haven't done so yet.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • FreeGen
    FreeGen Member Posts: 4 New User
    I got latest v 1.10 BIOS version. Also i noticed when pluging in headphones, windows without any messages just giving sound to headphones it's very strange, even new device in sound panel not founded. Just sound without working microphone on headphones. 
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    edited November 2017
    You have tried re-installing drivers and BIOS is already updated, which means there is nothing else you can do.

    By the way have you gone through the speakers and microphone settings?
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • FreeGen
    FreeGen Member Posts: 4 New User
    edited November 2017 Answer ✓
    Ok, finally i fixed a problem 1 day left)
    Main problem in last driver R.82 y need get R.81 or older.
    First of all. Turn off auto drivers auto-update

    File Explorer
    right click on MY PC or whatever you named it
    Properties
    Advanced System Settings
    Hardware tab
    Device Installation Settings
    check - Never install driver software from Windows Update
    Save Changes

    Then download R.81 drivers from any sites(care for virusus)
    Install them (2 reboots)

    After all
    go to
    C:\Program Files\Realtek\Audio\HDA

    And y can start RAVCpl64.exe

    It's normal Realtek HD Panel, that not working normal on R.82
    There y can all y want.
    Also i deleted all Dolby Audi APP, I think this app only doing worse.