How to fix SYSTEM_SERVICE_EXCEPTION intelppm.sys BSOD crashes on Acer Aspire VX 5-591G?

lpsayson

I've only had this laptop for under half a year, but it's already starting to have problems:

1. Occasionally, when the charger is unplugged, a Blue Screen error occurs. Stop code in this case is KMODE_EXCEPTION_NOT_HANDLED and What failed: intelppm.sys. Cannot reliably replicate by unplugging.
2. When the laptop is on battery power, it can randomly power off without shutting down.
3. When playing certain games, the BSOD SYSTEM_SERVICE_EXCEPTION, intelppm.sys occurs after an amount of time. It does not happen for all games however.

OS Name Microsoft Windows 10 Home

Version 10.0.14393 Build 14393

BIOS Version/Date Insyde Corp. V1.06, 07/07/2017

SMBIOS Version 3.0

IronFly

Intel CPU driver issue.

you can try to uninstall the Processor driver on Device manager or (way better) do a windows factory reset.