GPU issue Helios 300

HarishGoutham89
HarishGoutham89 Member Posts: 1 New User
edited November 2023 in 2018 Archives
HI I have a Acer Helios 300 with GT1060 card, Whenever I use any application which requires Graphics it hangs, reboots with a BSOD. However when use intel HD it does not cause a problem. Kindly help . THe laptop is a week old.

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Update both intel and nvidia graphics drivers. Update BIOS to latest version(latest version is 1.10). 
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


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  • lucifer_1234
    lucifer_1234 Member Posts: 5 New User
    ven98 said:
    Update both intel and nvidia graphics drivers. Update BIOS to latest version(latest version is 1.10). 
    did your problem solved