sound problem when playing video

AndyARAzor
AndyARAzor Member Posts: 5

Tinkerer

edited March 2023 in 2017 Archives
my laptop series is g9 793, somtimes when ever i tried to play music video/movies, the speaker sound just very quite, not big enough, even my headset sound bigger than the speaker of laptop,
help!
i already try to check volume mixer,they all good, on maximum capability.

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    It is probably that Dolby Audio has turned off. Next time when you have a decrease in sound, open Dolby Audio and see if it is turned off.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • AndyARAzor
    AndyARAzor Member Posts: 5

    Tinkerer

    I cant find Dolby Audio for my device, where can i find it?
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    You cand find it in your task bar or type 'dolby audio' in cortana and it will come up.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • Teejo
    Teejo Member Posts: 12

    Tinkerer

    Yeah dolby audio randomly turns off, happens more when I boot a game. I have to manually turn it on.