Headphones not detected Predator Helios 300
Hello, so I recently got a new Helios 300 gaming laptop, and before I did anything, I updated firmware and then did a fresh install of windows 10 to get rid of the bloatware and everything. I then reinstalled all the necessary drivers. After that was done, I ordered some new headphones that I just got today, but whenever I plug them in, they are not detected at all. The actual sound is working, but the headphones and mic and not detected in the devices list. I only see the computer speakers and the computer mic. Although the sound is working, I can't for the life of me get my headset mic to work on this computer. It works on every other device I plugged into. I tried troubleshooting for hardware and devices, but it said there was no issue there. Like I mentioned above, I updated all of my drivers before I did anything else on this computer. Is there anything that I'm missing that is causing this issue. Any help would be appreciated, thank you.