Acer C720 - SWOLLEN BATTERY!

2

Answers

  • mflis
    mflis Member Posts: 2 New User
    Will do - thank you
  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru
    Hi mflis,

    I'm very sorry to hear this.  Can you please send me a PM with the S/N of your unit so I can look into this for you?

     

    Thanks,

    Acer-Manny

  • kivanc
    kivanc Member Posts: 1 New User
    Hi! I have the same issue on my C720. Can you help?
  • JackE
    JackE ACE Posts: 44,467 Trailblazer
    @kivanc Please PM forum moderator @Acer-Manny  Jack E/NJ

    Jack E/NJ

  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru
    Hi kivanc,

    Please check your PM for more information.

    Thanks,
    Acer-Manny 
  • MNeal
    MNeal Member Posts: 1 New User
    I work for a school district and we have over 1000 of the Acer C720 chromebooks, which are great for our classroom sets. We have experienced the bulging battery problem as well.  I had to replace approximately 45 batteries last year in September and we are already approaching 85 replacement batteries for this year.  I just had to replace an entire classroom set of 25 last week that had bulging batteries and non-functional touchpads.  We are reaching the point where we can no longer afford to keep replacing these in mass quantities.  Is there anything you can do to help us with this issue?  Many thanks.
  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru
    Hi MNeal,

    Please check your PM for more information.

    Thanks,
    Acer-Manny
  • mikemongo
    mikemongo Member Posts: 1 New User
    edited November 2018
    Same here in Key West. Acer C720 swollen battery. Now laptop keyboard won’t function properly.
  • JackE
    JackE ACE Posts: 44,467 Trailblazer
    @mikemongo Best to PM @Acer-Manny directly   Jack E/NJ

    Jack E/NJ

  • dloricchio
    dloricchio Member Posts: 3 New User
    My Acer C720 has a bulging battery and the touchpad doesn't work.  Is this a fire hazard?  Will Acer support do anything about this?
  • JackE
    JackE ACE Posts: 44,467 Trailblazer
    edited February 2019
    dloricchio Send a personal message to  Acer-Manny  directly   Jack E/NJ

    Jack E/NJ

  • djsheeha
    djsheeha Member Posts: 1 New User
    Our school district is experiencing the same issue with our stock of 720's and a few 740's (so far).   What is the next step?   Just open a support issue?
  • JackE
    JackE ACE Posts: 44,467 Trailblazer
    djsheeha  Send a personal message to Acer-Manny

    Jack E/NJ

    Jack E/NJ

  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru
    Hi dloricchio and djsheeha,

    Please check your PM for more information.

    Thanks,
    Acer-Manny
  • LoriOlson
    LoriOlson Member Posts: 1 New User
    edited April 2019
    Hello!  I just discovered the bulging battery issue with my school's Acer C720s - we have 60 of them with bulging of varying severity.  
    Please let me know what the solution is (are batteries being replaced, do we have to buy our own to replace, etc).
    thanks!
    Lori
  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru
    Hi LoriOlson,

    Please check your PM for more information.

    Thanks,
    Acer-Manny
  • lfitz
    lfitz Member Posts: 2 New User
    We have the same problem, mostly with C740 but also a few C720. Out of 300 we have about 60 and counting with swollen batteries. At $35 a pop, it is crushing our Chrombook program
  • nicolandot
    nicolandot Member Posts: 1 New User
    I have the same problem with my C720, is there any resolution to this ?