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1 TB HDD Disappeared

JacksJacks Posts: 5Member New User
edited November 2017 in Predator Desktops
Hello everybody, I'm hoping someone here can help me with my disappearing hard drive. I had just finished installing the acer bios R02-A2 on my G3-710 and then began installing large game files from steam. I check in a little while later and see that steam is listing a disk error and that my 1 TB hard drive is not showing up in the file explorer, disk management, or device manager. All that is listed in device manager is the SSD. Disk management lists disk 0 partition 1 with 98 MB capacity, disk 0 partition 4 with 1022 MB capacity, and the SSD (C:) drive. I have seen threads for this pc with people having the SSD disappear but supposedly the R02-A2 bios update was the solution to that I believe. So I'm a bit stumped right now and would appreciate any help.

Best Answers

  • ven98ven98 Posts: 2,437 Pathfinder
    Accepted Answer
    By reconnecting I meant unplugging and then plugging back in. Does the HDD appear in BIOS at all?
    If your question is about a device you own or want information on, always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    I am not an Acer employee!
  • ven98ven98 Posts: 2,437 Pathfinder
    Accepted Answer
    Both cables.
    If your question is about a device you own or want information on, always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    I am not an Acer employee!

FAQ & Answers

  • ven98ven98 Posts: 2,437ACE Pathfinder
    Can you open disk management and take a screenshot of what you see? Post the screenshot here.
    If your question is about a device you own or want information on, always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    I am not an Acer employee!
  • JacksJacks Posts: 5Member New User
  • ven98ven98 Posts: 2,437ACE Pathfinder
    You can update the BIOS to see if that will help and you can also open the PC and reconnect the hard drive.
    If your question is about a device you own or want information on, always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    I am not an Acer employee!
  • JacksJacks Posts: 5Member New User
    ven98 said:
    You can update the BIOS to see if that will help and you can also open the PC and reconnect the hard drive.
    I checked the interior and the hard drive is properly hooked up. Do you mean just unplug and replug it? Also the bios is updated to the current version; I think the current BIOS version might actually be the culprit here perhaps.
  • ven98ven98 Posts: 2,437ACE Pathfinder
    Accepted Answer
    By reconnecting I meant unplugging and then plugging back in. Does the HDD appear in BIOS at all?
    If your question is about a device you own or want information on, always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    I am not an Acer employee!
  • JacksJacks Posts: 5Member New User
    Yes the HDD does appear in bios, which seems to be the only place the pc is currently registering it. As far as reconnecting it, would that be unplugging the SATA cable or the power supply cable?
  • ven98ven98 Posts: 2,437ACE Pathfinder
    Accepted Answer
    Both cables.
    If your question is about a device you own or want information on, always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    I am not an Acer employee!
  • JacksJacks Posts: 5Member New User
    Hahah the old unplug, plug it back in actually worked! It didn't show up even on bios on the first boot after doing the plugging, but after restarting it again the HDD is back and hopefully for good now. Thanks so much for you help ven!
  • ven98ven98 Posts: 2,437ACE Pathfinder
    Sometimes the good old fashioned ways work  =). Glad it worked!
    If your question is about a device you own or want information on, always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    I am not an Acer employee!
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