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Acer G277HL 27" IPS Monitors (multiple) no sound / speakers not working using hdmi

B_WhiteB_White Posts: 3Member New User
edited November 2017 in Monitors
hi,

Bought 3 Acer G277HL IPS monitors recently. Currently have 2 setup on one computer. Display works fine, and I normally use a headset, but cannot get the built in speakers (which are supposedly there on the ISP models) to work at all. Zero sound.

This is despite the fact I have
-tried to update drivers
-yes the devices are on, i tried restarting everything
-sound is not muted from computer, comes through headset fine.
-hdmi sound supported by graphics card- proven by my old monitor working fine for this
-the computer is set to default playback, all other devices disconected

When i do sound tests and look at the volume mixer, the bars jump as if sound is going through the monitors, but i assure you none is. 

Odd thing, the volume on on the monitors menu is unclickable. the button does nothing at all unless in another menu, where it is an arrow-over button. 
I feel like this implies there are in fact no speakers in the monitor, dispite there being small slats on the monitor which look like speaker spots. 

Heres a link to the exact monitors listed on a different site than where I bought them. https://www.elive.co.nz/acer-g277hl-umhg7sa-003d10-zero-ips-monitor-speakers.php
Bought on NewEgg where it does not actually say it has speakers https://www.newegg.com/Product/Product.aspx?Item=N82E16824009735

Is the monitor sold with and without speakers (but same exact model)? I dont know. 

help pls

Best Answer

  • IronFlyIronFly Posts: 17,916 Trailblazer
    Accepted Answer
    newgg model UM.HG7AA.002
    elive model   UM.HG7SA.003

    there are models with and without speakers.

    I'm not an Acer employee.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

FAQ & Answers

  • IronFlyIronFly Posts: 17,916ACE Trailblazer
    Accepted Answer
    newgg model UM.HG7AA.002
    elive model   UM.HG7SA.003

    there are models with and without speakers.

    I'm not an Acer employee.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • B_WhiteB_White Posts: 3Member New User
    how would i figure out which mine are. 

  • IronFlyIronFly Posts: 17,916ACE Trailblazer
    check the first 10 digit of the serial number
    I'm not an Acer employee.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • B_WhiteB_White Posts: 3Member New User
    thanks much

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