How to report keyboard bug in Switch 12 S?

Any thoughts on this?

Hi
I have exacly the same issue after upgrading to 1709 with my 12s. No idea so far how to fix it.

The non-responsive keys seem to be only when coming out of hibernation, not sleep.

I've also noticed that after coming out of hibernation the screen orientation can get screwed up -- it will do silly things like going portrait when you dock the keyboard.

Hi. In my case i faces the issue when i boot the device. Then i have to detach/reattach the keyboard. And then all keys are working until i shutdown the device.

Now i made a clean install of Windows 10 1709 from scratch... same issue.

Open Device Manager to check if you can rollback the KB driver. Jack E/MJ

Doesn't look like I can -- for some reason there are three keyboard devices, and all of their drivers are dated 2006, and none of them can be rolled back.

Hi. I know made a clean install of Windows 10 1703 and there the keyboard works fine.

Nerva---Then let Windows automatically try to look for KB updates in Device Manager while you're connected. Jack E/NJ

OK. I had it search for updated drivers for all three keyboards, and every one was already up to date. Then I ran Windows Update and it didn't find anything to download.

Nerva>>> all of their drivers are dated 2006>>>

Could you please re-check these dates? Are they all 6/21/2006? Jack E/NJ

Torquii>>>Hi. I know made a clean install of Windows 10 1703 and there the keyboard works fine. >>>

Could you also please check the KB dates for 1703? Thanks Jack E/NJ

Hi. I checked the driver version in 1703. And it is also from 2006. It shows driver version 10.0.15063.0 from 21.06.2006. And yes with 1703 the keyboard works fine.

Thanks Torquii. Sounds like 1709 and up adversely affects some other part the system somehow. Right now, it's more of a update annoyance than a disabling issue which seems to be widespread for Win10. I'd be tempted to wait to see if future updates clear it up rather than try to go back to 1703 unless its still exists as a restore point on my system. Jack E/NJ

My keyboard driver version is 10.0.16299.15, dated 6/21/2006, and my Windows build is 1709.

Nerva---Open Control Panel. Search "restore point". If one exists. which is unlikely, you might be able rollback to 1703. If not, I don't think it's worth doing a clean 1703 install at this point. I'd probably wait and hope that a future auto Win10Update will get rid of the annoyance. Jack E/NJ

Regardless, the bug isn't a show-stopper -- it just means I have to detach/reattach the keyboard after hibernating. It's just disappointing, and if Acer doesn't get it fixed, that tells me a lot about them. As I said in my original post, it seems like there is no formal channel for submitting this strange new thing called a "bug report" to Acer.