[Acer Swift 3 SF314-52] Occasional crackling/reverb sound while using the speakers

I have had my Acer Swift 3 (running Windows 10) for about 6 weeks now.

Two days ago, I was using a website with audio playback (my laptop was running for about 4 hours at this point), and the audio playback from the speakers began crackling/reverb. It continued for approximately 30-45 minutes before fixing itself. I tested other websites, I also tested audio within Windows 10 (external of the browser), and the problem seems to be global to the device itself (or maybe an issue with the audio driver, which I checked and it is currently running the latest audio driver).

This has happened at least 2 or 3 times now. One of those times, I restarted the computer, and that seemed to have fixed the problem.

I recorded two videos to document the problem:

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ven98

You can try to fix it with updating the BIOS. If doesn't help reset the battery. Here is shown how: //us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset

If neither of those work, then the problem most likely is with the hardware. You can check if there is any dust or something that can cause distortion with the speakers. You can use a vacuum cleaner to suck the dust out.

If nothing works then you should contact Acer support.

Dsquared

I having the exact same issue except I just bought mine this week brand new....restarting seems to temporarily fix it. It occasionally starts again...have you found a solution?

ForumUser001

No, the issue is too random right now to test for a solution. If it becomes a permanent problem, then I'll be able to try one of the solutions suggested by ven98. I think it's either an audio driver problem, because other laptops seem to have this "reverb" issue as a result of a bad driver. Or it could be related to static build-up of the battery in some way.

ForumUser001

ven98 said:

You can try to fix it with updating the BIOS. If doesn't help reset the battery. Here is shown how: //us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset

If neither of those work, then the problem most likely is with the hardware. You can check if there is any dust or something that can cause distortion with the speakers. You can use a vacuum cleaner to suck the dust out.

If nothing works then you should contact Acer support.

The bios is already version 1.06, which is the latest available.

Resetting the battery is not necessary, because when I restart the computer, it already fixes the problem. But while the computer is running, I cannot fix it without closing all the work I'm doing and restarting.

It's definitely not a physical issue, it's a brand new laptop, and the problem fixes itself upon restart.

I think the issue may be related to using Multiple Desktops in Windows, because I was using the laptop in single desktop mode for a few days and didn't see the issue. And then today I am using Multiple Desktops again, and the issue appears right away again. Might be something to do with high CPU usage related to this feature.

ForumUser001

Bump. I'm still getting this problem. Speakers messed up again.

JackE

>>>I was using the laptop in single desktop mode for a few days and didn't see the issue>>>

Is this still the case or not? Jack E/NJ

deanos720

Hi guys,
I thought it was just mine. I just bought mine brand new and this started happening almost straight away. Thought I might have had to replace the speakers but happy to hear it could be hardware or software related.

Hope someone smarter than me can post a solution soon!

JackE

OK. If you folks haven't tried this yet, click start, enter "troubleshoot", click "playing audio", then run troubleshoot audio. It has helped some systems experiencing sound distortions with Win10 and its notoriously unavoidable updates. Jack E/NJ

Norde

I having the same issue on two Swift 3 SF314-52, under Windows 10 64bits or Ubuntu 16.04 64bits, both with 1.07 bios.
It happen with sound speakers and headphone jack.

This sound problem started happening after first boot and occurs / disapear randomly.

Seems to be hardware related (it happen no matter what operating system is used).

Any news about this recurring problem ?

JackE

Norde---Try the Windows troubleshooter anyway. Jack E/NJ

MichielStrubbe

Hi,
I got my new Swift 3 from last week, but now I got the same problem as mentioned above.
Windows troubleshooter helps to solve the problem, but after a few hours the noise is back.
Is there an other solution to solve the problem not just for a few hours? Will there be an update in the near future to solve it?
I was really happy with my Swift 3, but this issue is very frustrating..

JackE

MichielStrubbe---I think you need to re-do the troubleshooter but test sound output locally, meaning disconnected from the web. Jack E/NJ

Brdwygurl

Found this thread after doing a search. I’m having the exact same issue with my newly purchased swift 3 from Costco

JackE

Brdwygurl---Run the troubleshooter as above. Jack E/NJ

Brdwygurl

JackE said:

Brdwygurl---Run the troubleshooter as above. Jack E/NJ

I ran the troubleshooter and it was working fine yesterday. Today I’m having the same problem. Is it a hardware issue?

JackE

Brdwygurl---Less likely a hardware issue. More likely due to automatic Win10updates over which we have almost no control unfortunately. If possible, I suggest that you test this possibility by re-running troubleshooter again, then temporarily disconnect from the web (best done by turning off your router) to see if the problem returns tomorrow. Jack E/NJ

kipD

Same problem with my Swift 3 SF314-52. Sound distorts on both speaker and earbuds. Reboot solves it but only for a few hours before it comes back. After updating latest audio driver 6.0.1.8216 and BIOS v1.07,the problem has not returned after two weeks. I'm hoping this has fixed it permanently, at least until the next Windows 10 comes down.

JackE

kipD---Thanks for the input. Keep us posted on whether or not this annoyance returns. Jack E/NJ

MichielStrubbe

Hi,
Could somebody explain to me how to instal the latest audio drivers and how to instal bios 1.07? Seems like it worked for @kipD so i was hoping for the same result on my Swift 3!
I would be very happy if somebody could help me out!

ven98

MichielStrubbe said:

Hi,
Could somebody explain to me how to instal the latest audio drivers and how to instal bios 1.07? Seems like it worked for @kipD so i was hoping for the same result on my Swift 3!
I would be very happy if somebody could help me out!

I need the full model of your swift 3. Latest realtek driver can be downloaded here, its R2.82 64bit.

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