About Acer's Guarantee Policy.

JeremyDang
JeremyDang Member Posts: 4 New User
edited March 2023 in 2017 Archives
Hi Acer,
I bought your Predator Helious 300 in USA and currently relocated to Viet Nam, Ho Chi Minh City. I still have your receipt as I bought it on Amazon:
1. My Question is do I still can get your 1 year Guarantee in VietNam.
2. If I can, please give me an address of any Acer Customer Service centers in HCMC. Or I also need to know for any further supports.

Looking forward to receive your feedback.
Thank you.

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    If you are citizen of Vietnam(have a vietnamese ID) then the warranty won't be valid. The international travelers warranty is meant for people, who travel abroad on holidays. There is a little book inside your laptop's box, explaining who the national travelers warranty is for. The same thing is written there.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


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  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    just to add ven98 good infos, service center in Vietnam:
    https://www.acer.com/ac/vi/VN/content/servicecenter
    I'm not an Acer employee.