acer laptop not working

chloems
chloems Member Posts: 5 New User
edited March 2023 in 2017 Archives
when i logged in yesterday the screen was black, tried rebooting and the problem kept happening. took out the battery & put it back in but now the keyboard & touchpad dont work - only button that works is the power button, cant log in due to this

Answers

  • JackE
    JackE ACE Posts: 44,897 Trailblazer

    >>when i logged in yesterday the screen was black,

    (1) Did you mean the screen went black after logging in to Windows? (2) What is your ACER model and number? (3) Is it running the original factory installed Windows version? (4) Take the battery out again and remove the charger. Then press and hold the power button for about a minute. Then replace the battery and charger. Press the power button one time to turn it back on. Report back with answers and results. Jack E/NJ

    Jack E/NJ

  • chloems
    chloems Member Posts: 5 New User
    1) yes. 2) SS1-531, number N15W4 3) no idea? 4) done that, nothings changed - still cant use touchpad or keyboard
  • chloems
    chloems Member Posts: 5 New User
    update: number keys and enter key is working, touchpad still not working. logged in & the issue with the black screen has fixed itself
  • JackE
    JackE ACE Posts: 44,897 Trailblazer
    Your model seems to be an ES1-531, not an SS1. When did you purchase the machine as this will give me a better idea of whether its now running on Windows 10 or Windows 8.1. Jack E/NJ

    Jack E/NJ

  • chloems
    chloems Member Posts: 5 New User
    yeah ES1 sorry, mistyped. & not my laptop but im guessing early this year/late last year. all keys work now, only problem is the touchpad, theres no cursor at all & left/right clicking doesnt bring up any menus on the screen. i tried pressing fn+f7 but no results & ive also tried going into bio settings & changing touchpad from advanced to basic
  • JackE
    JackE ACE Posts: 44,897 Trailblazer

    Does Device Manager show any device driver issues? Jack E/NJ



    Jack E/NJ

  • chloems
    chloems Member Posts: 5 New User
    no idea, dont have an external mouse :/ 
  • JackE
    JackE ACE Posts: 44,897 Trailblazer
    OK, then would you like to try to re-set the machine to a factory-fresh state? Some personal files and programs may be lost? Jack E/NJ

    Jack E/NJ