Win10 Update - wont reboot

Joseph0900
Joseph0900 Member Posts: 20

Tinkerer

edited February 2024 in 2018 Archives
I have ACER Aspire TC-780A. There is a Win10 update that downloads OK and everything is fine but on REBOOT, ACER stuck on reboot. I see ACER screen but it will not go further. I have to hard power cycle ACER and it will then boot BUT the update will not take. Repeated this 4 times - same results.

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  • Joseph0900
    Joseph0900 Member Posts: 20

    Tinkerer

    Answer ✓
    Ok.  Found the problem one year later.   Hopefully it will help others.

    What did not work was re-installing drivers, re-installing virus scanner, deleting old windows downloads, and all of the suggestions posted here.   NO!

    The issue was with ACER BIOS.    You need BIOS R02-B0 released 1/23/2018 "Fix Systems hangs up BIOS Post".

    The ***** who created the BIOS before this apparently was paid minimum wage and cause all kinds of trouble.    Be warned that the BIOS package for R02-BO, the win flash utility also does not work - probably the same ***** who added the wrong BIOS data.   You will need a previous flash program from another BIOS distribution and only use the ROM that comes with the R02-BO. 

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