I'm getting a blue screen that says "Recovery" that PC/Device needs to be repaired Aspire Z3730

LisaN
LisaN Member Posts: 3 New User
It says the operating system couldn't be loaded because the kernel is missing or contains errors.
Error code: 0xc0000098
You'll need to use recovery tools. If you don't have any installation media, contact PC administrator or manufacturer.

Any idea what I need to do?

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    desktop model?
    windows OS version installed?
    I'm not an Acer employee.
  • LisaN
    LisaN Member Posts: 3 New User
    yes desktop model and yes windows 10 I believe, the newer update.
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    do you remember the exact desktop model?

    First of all try to check if ALT+F10 at boot take you to windows 8.x-10 recovery and you can reach command prompt from there:
    troubleshoot-advanced options- command prompt (if this works, go to point 4, if not point 1)
    1. create a vanilla Windows 8.1 or 10 installation media from this link:
    2. Once you boot using the Windows installation disc, on the Windows 8.x-10 installation window, click on Repair your computer.
    3. Click on Troubleshoot and in the Advanced options. First thing you may try is the Automatic Repair.
    4. If that does not help, then select Command Prompt. Enter the following four commands into the prompt.
    bootrec /fixmbr
    bootrec /fixboot
    bootrec /scanos
    bootrec /rebuildbcd
    Once the command completes, restart the computer.


    *****
    if the bootable media doesn't work, try this way:
    download a windows 10 iso using Microsof tool:
    select the proper windows 10 version (the same installed on your laptop) and choose to save it as iso file when prompted
    2) download Rufus:
    plug your USB flash drive, run Rufus then:
    select ISO image from the dropdown menu near "Create a bootable disk"
    click on the little icon on the right and browse to the windows 10 downloaded iso file
    as  Partitions scheme select "GPT partition scheme for UEFI"
    as File system select "FAT32"
    click on Start
    wait until it finish, then uplug your USB flash drive
    3) backup all your personal data
    4) Reboot to BIOS, pressing F2 at boot, then press F9 to load default and F10 to save and exit
    5) plug your USB flash drive and at boot press F12 (if F12 doesn't work, see if it auto-recognise the USB flash drive or press F2 to enter BIOS and enable F12 boot menu under BOOT tab), choose the USB flash drive as bootable device

    I'm not an Acer employee.
  • LisaN
    LisaN Member Posts: 3 New User
    Awesome I will try this when I get home, it is Aspire Z3730
  • HewShenYao
    HewShenYao Member Posts: 1 New User
    What can i do if i try to recovery and i stuck at the acer loading screen help i really need to use my laptop
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi LisaN,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. ​
  • billsey
    billsey ACE Posts: 31,436 Trailblazer
    @HewShenYao you should start your own thread. Since you have a laptop it can't be the same as the original poster has. Put the thread in the right section, include the full model number, what you are seeing and what you have tried so far.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.