I'm getting a blue screen that says "Recovery" that PC/Device needs to be repaired Aspire Z3730

LisaN

It says the operating system couldn't be loaded because the kernel is missing or contains errors.
Error code: 0xc0000098
You'll need to use recovery tools. If you don't have any installation media, contact PC administrator or manufacturer.

Any idea what I need to do?

IronFly

desktop model?
windows OS version installed?

LisaN

yes desktop model and yes windows 10 I believe, the newer update.

IronFly

do you remember the exact desktop model?

First of all try to check if ALT+F10 at boot take you to windows 8.x-10 recovery and you can reach command prompt from there:

troubleshoot-advanced options- command prompt (if this works, go to point 4, if not point 1)

1. create a vanilla Windows 8.1 or 10 installation media from this link:

http://windows.microsoft.com/en-us/windows-8/create-reset-refresh-media

https://www.microsoft.com/en-us/software-download/windows10

2. Once you boot using the Windows installation disc, on the Windows 8.x-10 installation window, click on Repair your computer.

3. Click on Troubleshoot and in the Advanced options. First thing you may try is the Automatic Repair.

4. If that does not help, then select Command Prompt. Enter the following four commands into the prompt.

bootrec /fixmbr

bootrec /fixboot

bootrec /scanos

bootrec /rebuildbcd

Once the command completes, restart the computer.

*****
if the bootable media doesn't work, try this way:

download a windows 10 iso using Microsof tool:

http://go.microsoft.com/fwlink/?LinkId=691209

select the proper windows 10 version (the same installed on your laptop) and choose to save it as iso file when prompted

2) download Rufus:

http://rufus.akeo.ie/?locale=en_US

plug your USB flash drive, run Rufus then:

select ISO image from the dropdown menu near "Create a bootable disk"

click on the little icon on the right and browse to the windows 10 downloaded iso file

as  Partitions scheme select "GPT partition scheme for UEFI"

as File system select "FAT32"

click on Start

wait until it finish, then uplug your USB flash drive

3) backup all your personal data

4) Reboot to BIOS, pressing F2 at boot, then press F9 to load default and F10 to save and exit

5) plug your USB flash drive and at boot press F12 (if F12 doesn't work, see if it auto-recognise the USB flash drive or press F2 to enter BIOS and enable F12 boot menu under BOOT tab), choose the USB flash drive as bootable device

LisaN

Awesome I will try this when I get home, it is Aspire Z3730

HewShenYao

What can i do if i try to recovery and i stuck at the acer loading screen help i really need to use my laptop

Easwar

Hi LisaN,

# Try to get the BIOS page.

1. Turn OFF the unit.

​2. Press and hold the F2 key and turn on the unit. 
3. You will be in setup utility page. 
4. Once you got the screen release the F2 key.
5. Tap on F9 key and hit enter key without changing the option.
6. Tap on F10 key and hit enter key without changing the option.
7. Your unit will restart by itself. 

Check this T/S and post the result. ​

billsey

@HewShenYao you should start your own thread. Since you have a laptop it can't be the same as the original poster has. Put the thread in the right section, include the full model number, what you are seeing and what you have tried so far.