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Seeing As None Of You **** Answered This The First Time, Here It Is Again
Ian_K
Member Posts: 3 New User
Hi,
I just bought a refurbished laptop for my mother and found that the touchpad's vertical scrolling function didn't work. Looking online I found a YouTube video which pointed me to it being a problem related to drivers. I thought by going to:
/en/home/leaving?target=https%3A%2F%2Fwww.acer.com%2Fac%2Fen%2FGB%2Fcontent%2Fdrivers" class="Popup
... that I'd be able to pick my make and model and be able to download/install the correct driver, however, after picking Acer E1-772, it then asked me to pick the operating system and therein lies the problem. My OS is Windows 7, but in the link above it only has Windows 8 and 10 as options in the download box, so I wasn't able to progress any further. I tried picking Windows 8 and downloading a Synaptics driver, but it did nothing. I would therefore appreciate any help/advice about this issue. Thanks.
Ian
[Edited to remove inappropriate content. - Acer-Jose]
I just bought a refurbished laptop for my mother and found that the touchpad's vertical scrolling function didn't work. Looking online I found a YouTube video which pointed me to it being a problem related to drivers. I thought by going to:
/en/home/leaving?target=https%3A%2F%2Fwww.acer.com%2Fac%2Fen%2FGB%2Fcontent%2Fdrivers" class="Popup
... that I'd be able to pick my make and model and be able to download/install the correct driver, however, after picking Acer E1-772, it then asked me to pick the operating system and therein lies the problem. My OS is Windows 7, but in the link above it only has Windows 8 and 10 as options in the download box, so I wasn't able to progress any further. I tried picking Windows 8 and downloading a Synaptics driver, but it did nothing. I would therefore appreciate any help/advice about this issue. Thanks.
Ian
[Edited to remove inappropriate content. - Acer-Jose]
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FAQ & Answers
You could try the driver from Synaptics:http://www.synaptics.com/resources#drivers
Thanks for your suggestion. I did try that already and unfortunately it didn't work. I do appreciate your response though.
Cheers.
Have you tried the Win 8.1 driver from Acer or Synaptics driver in compatibility mode? If you haven't, give it a shot, you need to right click Setup.exe, Properties and select Compatibility tab, tick the little box "Run this program....", select Windows 7 with the dropdown arrow, click Apply and OK.