Seeing As None Of You **** Answered This The First Time, Here It Is Again

Hi,

I just bought a refurbished laptop for my mother and found that the touchpad's vertical scrolling function didn't work. Looking online I found a YouTube video which pointed me to it being a problem related to drivers. I thought by going to:

/en/home/leaving?target=https%3A%2F%2Fwww.acer.com%2Fac%2Fen%2FGB%2Fcontent%2Fdrivers" class="Popup

... that I'd be able to pick my make and model and be able to download/install the correct driver, however, after picking Acer E1-772, it then asked me to pick the operating system and therein lies the problem. My OS is Windows 7, but in the link above it only has Windows 8 and 10 as options in the download box, so I wasn't able to progress any further. I tried picking Windows 8 and downloading a Synaptics driver, but it did nothing. I would therefore appreciate any help/advice about this issue. Thanks.

Ian

[Edited to remove inappropriate content. - Acer-Jose]

Accepted answers

All comments

brummyfan2

Hi,
You could try the driver from Synaptics:http://www.synaptics.com/resources#drivers

Ian_K

Hi Brummyfan2,

Thanks for your suggestion. I did try that already and unfortunately it didn't work. I do appreciate your response though.

Cheers.

brummyfan2

Hi Ian,
Have you tried the Win 8.1 driver from Acer or Synaptics driver in compatibility mode? If you haven't, give it a shot, you need to right click Setup.exe, Properties and select Compatibility tab, tick the little box "Run this program....", select Windows 7 with the dropdown arrow, click Apply and OK.

Image: https://us.v-cdn.net/6029997/uploads/editor/1t/r3izvur7krl2.jpg

Quick Links

Top Members

Weekly

Puraw 420

StevenGen 235

GAMING6698 70

RenanVilela 65

Jack22 65

Swift Series Intel^® Evo™

Game Pass

Acer Corner

Gaming on Chromebook

Swift Series Intel® Evo™

Game Pass

Acer Corner

Gaming on Chromebook

Swift Series Intel^® Evo™