I bought acer laptop last Aug 26,2012 at Best Buy and it's only now that I open the box of computer

Jennely
Jennely Member Posts: 2 New User

It's only now that I open the computer and when I open ,the monitor has a black/combined thin colors on the right .I called customer support on this and they said that send it for shipping then repair but I have to cover the cost of one way shipping. For me this is not fair, I faced the hassle of sending it for repair and not using it for when I needed it most .This was inconvenient for me . It's a manufacter defective and now I have burden the cost of shipping. Is there anyone who could advise me on this?

Answers

  • freeza
    freeza Member Posts: 1,316 Skilled Practitioner WiFi Icon

    Good day

     

    I suggest that you read the warranty booklet about the warranty and take it from there? Warranty also depends on the model of the machine and does also vary per country.

     

    Regards,

    Freeza

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