Acer Aspire V3-572P keyboard not working

yashpalshah
yashpalshah Member Posts: 2 New User
edited March 2023 in 2017 Archives

After the latest Windows 10 version 1703 upgrade, my keyboard has suddenly stopped working but it works when I enter the Bitlocker password at the time of booting. The keyboard stops working as soon as i get the windows login screen.

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Have you tried with external keyboard?

    Maybe your laptop is not compatible with windows 10 creators.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    You can revert back to anniversary and see if your keyboard will work again. Make sure your BIOS is up to date.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!