acer aspire e14 e5-411

pauljoe26
pauljoe26 Member Posts: 1 New User
edited March 2023 in 2017 Archives

I have tried to reset my laptop which was running win 8.1 but upgraded to win 10 because of problems now all I get is  a pop up box saying "the computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install windows click OK to restart the computer then restart installation." I have tried using alt f10 to try to reinstall but to no avail I do not have install discs, any solutions out there

 

 

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    if you want to re-install windows:

     

    1) download a windows 10 iso using Microsof tool:
    http://go.microsoft.com/fwlink/?LinkId=691209

    windows 8.1:

    https://www.microsoft.com/en-us/software-download/windows8
    select the proper windows version (the same installed on your laptop) and choose to save it as iso file when prompted
    2) download Rufus:
    http://rufus.akeo.ie/?locale=en_US
    plug your USB flash drive, run Rufus then:
    select ISO image from the dropdown menu near "Create a bootable disk"
    click on the little icon on the right and browse to the windows downloaded iso file
    as Partitions scheme select "GPT partition scheme for UEFI"
    as File system select "FAT32"
    click on Start
    wait until it finish, then uplug your USB flash drive
    3) backup all your personal data
    4) Reboot to BIOS, pressing F2 at boot, then press F9 to load default and F10 to save and exit
    5) plug your USB flash drive and at boot press F12 (if F12 doesn't work, see if it auto-recognise the USB flash drive or press F2 to enter BIOS and enable F12 boot menu under BOOT tab), choose the USB flash drive as bootable device

    I'm not an Acer employee.